Read this privacy policy to find out how your personal information will be used by WSE Hong Kong Limited (“Wall Street English”), and how we keep your data safe. For Italy, click here to read the Privacy Policy (Per l’Italia, clicca qui per leggere l’informativa sulla privacy).

Updated 23 July 2021

This Privacy Policy is provided by WSE Hong Kong Limited, a Hong Kong company, with registered number 2587136, and registered address at WSE Hong Kong Ltd, Rm. 2608, W50, 50 Wong Chuk Hang Road, Hong Kong. References in this Privacy Policy to “Wall Street English”, “we”, “us”, “our” or similar refer to WSE Hong Kong Limited. Our “group companies” mean companies which are under the control of WSE Hong Kong Limited.

What information does Wall Street English collect about me?

Personal information that we collect may include your name, contact details (first name, surname, phone numbers, email address, region and territory), your replies to the activity, and data about the pages you visit and your other activity on our site, as well as any other personal information relating to you that you choose to supply to us.

How does Wall Street English collect my personal information?

We collect your information in two ways:

1. Personal information you choose to disclose. This is the information you provide when registering, and when you contact us (online or offline).
2. Information collected by us when you interact with our site or when you open our email communications. We use cookies (a small piece of computer code that we store for a period of time on your computer or mobile device) and other similar technologies to collect this information. To find out more, please visit our Cookie Policy page.

In a separate automatic operation, the web server will collect your IP address and browser type and details of the website, application or email communication you came from before entering our site. This information is used to:

• work out how many times our site has been visited
• record which parts of our site have been visited so we can improve the content and layout of the site
• understand the effectiveness of our email communications.

What will Wall Street English do with my personal information?

We will use your data to:

1. review your activity, and
2. contact you to discuss this review and how you can improve your English level using Wall Street English courses.

We will make this use of your personal information because you consented to it. Nevertheless, you can withdraw your consent at any time. We may keep your data until you withdraw your consent.

How does Wall Street English keep my personal information safe?

We seek to protect the safety of all your personal information by implementing appropriate technical and organisational measures. We use appropriate security measures on our own systems, but the internet is not a secure medium and we cannot guarantee the security of information transmitted via the internet.

Will Wall Street English share my personal information with anyone else?

Wall Street English is a network of (i) group companies and (ii) franchisees. When you complete your activity, we will share this information with Wall Street English in your country. In some cases, Wall Street English in your country will be organized in two levels: a company covering the whole country and a company managing the center. In these cases, your information will be shared first with your country-level Wall Street English entity; and then with the company managing your closest Wall Street English center.

Also, we use both external providers and group companies to host and manage the platform. Your data will be hosted by an external provider in Ireland, and it may be accessed by marketing consultants located in the UK and in Spain.

Since the exact legal entities change regularly, contact us at privacy@wallstreetenglish.com if you wish for more details.

What if I am under 18 years old?

If you are under 18, please be sure to read this Privacy Policy with your parent or guardian and ask them questions about anything you do not understand. Please get their permission before you provide Wall Street English with any personal information.

Abuses of this Privacy Policy

Any improper collection or misuse of personal information is in violation of this Privacy Policy and of our Legal Notice. Please report it by emailing to privacy@wallstreetenglish.com .

You agree not to misuse any personal information available on our site or to gather it or use robots or other automated scripts, codes or functionalities to do so.

We may immediately suspend or terminate your access to our site without notice if we become aware that you are in breach of applicable terms and conditions of use or of this Privacy Policy.

Contact Us

If you have any questions about our Privacy Policy or the data we hold about you, or you wish to ensure that the data we hold about you is accurate and kept up to date, please do not hesitate to contact us at:

Data Protection Officer

WSE Hong Kong Ltd

Rm. 2608, W50

50 Wong Chuk Hang Road

Hong Kong

– or email us at privacy@wallstreetenglish.com .

Special note on EEA privacy laws

The European Union General Data Protection Regulation (GDPR) requires that you have a point of contact within the European Union. For these purposes, note that you can contact our Data Protection Officer in our EU representative company, Franchise Support & Services, S.L., a Spanish company, Tax ID B60662533, with registered address at carrer Tuset 20-24 5º 3ª, Barcelona 08006, Spain.

The GDPR also requires that we list your statutory rights. These are the following:

1. Right to request access to and rectification or erasure of personal data.
2. Right to restriction of processing. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
3. Right to object to processing. Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
4. Right to data portability. We will provide to you, or a third party you have chosen, the personal data you have provided to us, in a structured, commonly used, machine-readable format.
5. Right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal).
6. Right to obtain a copy of the documentation showing that we comply with GDPR when we transfer your personal information outside the EEA.

In order to exercise any of these rights, please send an email to privacy@wallstreetenglish.com or a letter to our EU representative postal address (Data Protection Officer, Franchise Support & Services, S.L., carrer Tuset 20-24 5º 3ª, Barcelona 08006, Spain).

Remember that, if you think that we have breached your data protection rights, you can file a complaint with the Spanish Data Protection Agency (www.agpd.es).